Effective Date: March 2026
Company: Expedition Genie LLC
Contact: [email protected]1. IntroductionExpedition Genie LLC (“Expedition Genie,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store, and disclose information when you use the Expedition Genie services, including our satellite messaging tools, AI assistant, websites, and related services (collectively, the “Service”).By using the Service, you agree to the practices described in this Privacy Policy.2. Information We Collect
2.1 Information You ProvideWe collect information you voluntarily provide when using the Service, including:Phone numberAccount informationBilling and payment detailsMessages sent to Expedition GenieCustomer support communicationsAny information included in your text messages or queriesBecause the Service operates through messaging systems, messages you send to Expedition Genie may contain personal or sensitive information.2.2 Message ContentWhen you send a message to Expedition Genie:The message is processed by our systems and AI providersThe message may be temporarily stored on our serversThe message may be logged for system reliability and debuggingExpedition Genie personnel technically have the ability to access message logs.However:We do not routinely read or monitor user messagesAccess to messages is limited to necessary operational purposes, including:fixing bugspreventing abuseinvestigating service failurescomplying with legal obligationsWe do not read user conversations for curiosity or marketing purposes.2.3 Automatically Collected InformationWe may automatically collect certain technical information when you use the Service, including:device typeoperating systemIP addressapproximate geographic locationtimestamps of messagesusage statisticserror logsnetwork informationThis information helps us operate and improve the Service.3. How We Use Your InformationWe use collected information to:operate and maintain the Serviceprocess and respond to user messagesgenerate AI responsesimprove system reliability and performancedetect fraud or abuseenforce our Terms of Serviceprovide customer supportprocess payments and subscriptionscomply with legal obligationsYour information may also be used to improve the quality and safety of our AI systems.4. Artificial Intelligence ProcessingExpedition Genie uses artificial intelligence systems to generate responses to user messages.This means that:your messages may be processed by third-party AI providersportions of your messages may be transmitted to those providers for processingWe configure these systems to minimize data retention where possible.5. Third-Party ServicesWe rely on third-party service providers to operate our platform, including:artificial intelligence providerstelecommunications providerssatellite messaging systemscloud hosting servicespayment processors (such as Stripe)analytics servicesThese providers may process user data only as necessary to deliver their services to Expedition Genie.We do not sell your personal data to third parties.6. Data RetentionWe retain information for as long as necessary to:provide the Servicemaintain system integritycomply with legal obligationsresolve disputesenforce agreementsMessage logs and system records may be stored for operational and security purposes.When data is no longer needed, it may be deleted or anonymized.7. Data SecurityWe take reasonable measures to protect your information from unauthorized access, loss, or misuse.These measures may include:encrypted data transmissionaccess controlsauthentication systemsinternal security proceduresinfrastructure monitoringHowever, no system can guarantee absolute security, and users transmit information at their own risk.Users should avoid transmitting sensitive personal information such as medical records, passwords, or government identification numbers.
8. Sharing of InformationWe may disclose information in the following situations:Service ProvidersTo third-party vendors that help operate the Service.Legal ComplianceIf required by law, subpoena, or government request.Safety and Abuse PreventionTo investigate fraud, illegal activity, or threats to safety.Business TransfersIf Expedition Genie is acquired, merged, or sold, user information may transfer to the new entity.9. User Data RightsDepending on your jurisdiction, you may have the right to:request access to your personal datarequest correction of inaccurate datarequest deletion of your datarequest restriction of processingwithdraw consent where applicableTo make a request, contact us at:[email protected]We may require verification of your identity before fulfilling requests.10. Children’s PrivacyThe Service is not intended for children under the age of 13.We do not knowingly collect personal information from children under 13.If we become aware that such information has been collected, we will delete it.11. International Data TransfersYour information may be processed or stored in countries other than your own.These countries may have different data protection laws.By using the Service, you consent to such transfers.12. Cookies and AnalyticsIf you interact with our website, we may use:cookiesanalytics toolsusage tracking technologiesThese tools help us understand how users interact with our platform and improve the Service.13. Changes to This Privacy PolicyWe may update this Privacy Policy periodically.When we do, we will update the “Effective Date” at the top of the policy.Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.14. Contact InformationIf you have questions about this Privacy Policy or our data practices, contact us at:Expedition Genie LLC
[email protected]